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Save On Lens is one of the fastest growing online contact lens replacement center in the world. We make it easy for you to save big on contact lenses and vision accessories. Shop lowest prices and enjoy fantastic service. We can achieve this status because one thing: We focus on customer satisfaction. By combining the lowest prices available with dedicated and personalized customer service, we are able to supply you with all brands name contact lenses at prices up to 50-70% below retail. With over 3 million contact lenses in our warehouse, we pride ourselves with high quality customer service and order fulfillment.

Your feedback is very important to us. If you  have any comments or questions, please feel free to let us know. We have experienced customer services representative to serve you on-line at our:
 

Email Us

Customer Service:

support@saveonlens.com

Toll Free:

1-888-208-7013

Customer Service (PST)

	Monday - Friday		07:00 AM to 03:30 PM
	Saturday		08:00 AM to 3:00 PM

Your personal information is secured at SaveOnLens; our customers' data is strictly protected against any unauthorized access. We guarantee that all personal customer information you provide in the course of doing business with us will be handled with the utmost security and confidentiality at all times. SaveOnLens will not disclose, sell, or trade any information about you to anyone.

* For Security measure, please remember to LogOut after shopping. The button is located at the Member Service Desk on the top of your page. 

Information We Collect

We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about our products, services, and promotions and those of our affiliated companies.

Your Account

When you place an order, we will ask you to set up "your account," which includes your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information when you order prescriptions. Using your account information, we will send you communications that we believe are relevant to you, including shopping cart programs we use, prescription refill and renewal reminders, newsletters and e-mails. If you prefer not to receive optional e-mails or other communications from us, you may adjust your account to prevent such communications by clicking on "subscriptions" within "your account."

If you would like to review or revise the information we have in your account, you may access such information by clicking on the "your account" link below or the the Login button on the top of any screen of our site. https://www.saveonlens.com/login

Customer Reviews

We are pleased to hear from our customers and welcome your comments on our products. We include customer reviews on our website to allow other customers to see what you think about a product. These reviews may contain personally identifiable information, such as your name, should you choose to use your first and/or last name. We also allow you the option of sharing your review anonymously by entering a “nickname?when submitting your review.

Your Health Information

To fill your prescription contact lens order, we collect the following additional information: your date of birth, prescription information, and doctor or clinic information (including name, address, and phone number of your prescriber)

Information Automatically Collected

We automatically receive and collect certain types of information whenever you visit our Web stores. For example, like many Web sites, we use "cookies" and Web beacons (described below) and obtain certain types of information when your Web browser accesses our Web sites. This information includes the Internet protocol (IP) address of your computer, geographic location as determined by your IP address, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our Web sites. We use this information to monitor the usage and performance of our site, to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns. If you would like more information about these practices and to know your choices about not having this information used, please visit http://www.doubleclick.com/privacy/opting_out.aspx.

Information From Third Parties

If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.

Other Information You Provide

We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or sweepstakes/contest entry forms, add items to Your List? sign up for special discounts or coupons, communicate with us by e-mail, phone or otherwise, provide product reviews, or provide alternative delivery addresses.

Sharing Your Information with Third Parties

We protect all of your information against unauthorized access or release. We share your personal and prescription information as follows:

• Flexible Spending Account (FSA) Purchases When you make a purchase from SaveOnLens of FSA-reimbursable items that will be automatically deducted from your FSA account (i.e., if you use your FSA-approved credit or debit card to make the purchase or if we have an arrangement with your FSA administrator to provide electronic substantiation on your behalf), we share with your FSA administrator a list of the FSA-eligible products you purchased, together with such account, transaction and payment information as may be requested by your FSA administrator for the purpose of substantiating and tracking your purchase. We do not share with your FSA administrator information about non-FSA items you purchase.
• Brand Manufacturers - We may develop programs with some of our brand manufacturers through which you may be offered special discounts or coupons on products in exchange for providing your e-mail address or completing a survey about the manufacturer's products. When you are offered such discounts or coupons in exchange for providing information (for example, giving your e-mail address or completing a survey), you will be notified that if you choose to participate, your name, e-mail address and responses will be shared with the brand manufacturer. We will share no other information.
• Agents - We may enter into agreements with other companies (including our parent and affiliates) or individuals to perform functions on our behalf. These functions may include analyzing data; providing marketing assistance; processing credit card or debit card payments; fulfilling and delivering orders or providing programs or services to you on our behalf. Additionally, third party providers send promotional e-mails on our behalf to such companies' customers or present advertisements on our behalf, a function called behavioral targeted advertising. These providers may use cookies, web beacons, or similar technologies (i) to present advertisements tailored to interests you have shown while browsing, (ii) to determine whether you have seen a particular advertisement before so as to avoid sending you duplicate advertisements, and (iii) to understand the patterns of people who see advertisements. In doing so, the provider collects non-personal data such as your browser type, operating system, Web sites you have visited, the time of the visits, the content you viewed, ads you viewed, and similar information. The provider may connect information about your visit on our Web site with information about your visit on other sites and tailor your advertisements based on this combined information. The companies and individuals with which we work have access only to information necessary to perform their functions. They are not allowed to use the information for any other purpose and are contractually obligated to maintain the confidentiality and security of the information. We may share non-personal, summary, or aggregate customer data with partners and other third parties. Some third party providers may not be bound by this privacy policy. Their use of third party cookies, web beacons, and similar technologies by these ad network providers may be governed by their own policy. If you desire not to have your personal information used to deliver targeted personalized advertising, you may opt-out of some companies personalized advertising services by visiting http://www.aboutads.info/choices/ .
• Business Transfers - We may buy or sell stores or assets. In such transactions, customer information is usually treated as one of the transferred business assets. Should SaveOnLens, or substantially all of either of their assets be sold, customer information will be one of the transferred business assets. In that event, we will post a notification on this page or send you an e-mail so that you are always aware of how we are using your information.
• Compliance with Law - Protection of Rights, Property or Safety - We reserve the right to disclose your personally identifiable information as required by law and when we believe disclosure is necessary to comply with a judicial proceeding, court order, and/or legal process served on us; and/or to protect our rights and the rights of our customers; or to enforce or apply our Terms of Use or other policies or user agreements.
• As You Direct - If you direct, we will release prescription or other personally identifiable information to your authorized representative, a prescribing or other authorized practitioner caring for you, specified marketing partners, or such other person as you may direct. At the direction of the customer and to the extent specifically authorized by law, we will release such information to other persons, including specified marketing partners.

From time to time, we may partner with certain companies who, in conjunction with membership programs, subscription services, or rewards programs, require that we disclose purchasing or other personal information about their members who visit our Web store (for example, to earn points for purchases made on our site through links from the partner site). We will disclose only the information required to make these programs work for you and support your membership in them. In addition, we disclose this information to such companies only if you have consented first, including consent implied by your agreement to the membership or participation rules. If you do not want us to disclose that information to the strategic partner, then you must contact the partner directly.

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Cookies

To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes. Cookies also let us know how you found us (e.g., through a particular web site or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our Web stores or take advantage of many of our features, such as Your List?

Web Beacons

From time to time we contract with third party companies to help us better provide relevant products, services and information to you and to help us effectively measure advertising effectiveness. Some of these companies use cookies and/or Web beacons (also known as action tags or single pixel gifs). A Web beacon is a transparent image that has been placed on a Web page and sends a signal when a user has visited that page. A Web beacon does not contain any personal information. No information that is personally identifiable to you is transmitted to the third party using the Web beacon. The third party is required to protect the privacy of the information it receives using Web beacons or cookies and is not allowed to use the information it receives for any purpose beyond what is necessary to assist us. In addition, we may use web beacons in connection with the e-mails we send to our customers, to determine whether and when the images in our e-mail were rendered (which allows us to determine whether the e-mail was opened). We may aggregate this information and use it to assess the effectiveness of our e-mail communications.

Unsolicited E-mail (SPAM)

Your privacy is very important to us. Be assured that, other than as set forth in this privacy policy, we do not sell or distribute our customer list to third parties, but we may share your information with our affiliated companies. You should be aware, however, that unscrupulous marketers can sometimes "harvest" your e-mail address directly from your computer or another person's address book or even obtain your e-mail address through programs that automatically search web pages and e-mail traffic for e-mail addresses. If you opt out of receiving e-mail advertisements from SaveOnLens, we may share that information with third parties in order to instruct them not to send advertisements on our behalf to you. If SaveOnLens shares opt out information with a third party, we will direct such third party to use this information solely to eliminate potential recipients from any e-mails they send out on our behalf. Please note that all e-mail that originates from us will either display the SaveOnLens.com? logo (HTML e-mails). In addition, our e-mails will contain our address in Point Roberts, Washington. If you receive an unsolicited e-mail that you believe is connected with us in any way, please forward the e-mail (as an enclosure) to abuse@saveonlens.com and we will investigate.

Children

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.

Linked Web Sites

Our Web stores may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites (including the Web sites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and e-mail address. We will automatically send your friend a one-time e-mail inviting him or her to visit the site. www.saveonlens.com does not store this information.

Your Consent

By using our Web site (including through our customer service line), you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. We reserve the right to modify or amend this policy at any time. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our homepage so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change.

Your Comments

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us an e-mail at privacy@saveonlens.com or write us:

Save On Lens
1730 Labounty Dr. Ste 9-253
Ferndale, WA 98248
USA

Your information is secure when you place an order online with SaveOnLens. We makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it is not connected to the Internet, to keep it safe from hackers. However, no method of transmission over the Internet, or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


Verifying Rx

As of July, 2004, under the “Fairness to Contact Lens Consumers Act” you have a right to receive your contact lenses prescription from prescribers. Your eye care practitioner is required to give you a copy of your contact lens prescription when you have your eyes examined – even if you don’t ask for it!

According to the Act, SaveOnLens will now need to have your contact lenses prescription on file. We will make it easy for you! That’s why we’ve developed 3 ways for you to provide us with the information we need that will enable us to send your contact lenses.

Express: Our fastest method for getting your lenses shipped to you! Select this option if you have a copy of your prescription that you can fax to us at our toll free fax numbers (1-604-304-1840). Our verification team will check to make sure that everything is in order, and will mark your order as verified. The faster you send us your contacts prescription, the faster we can process and ship your order.

Fast Find: We wanted to make it easy for you to give us your eye doctor’s information, so we developed the “Fast Find” tool. It is a quick and easy way to locate your eye doctor. You enter the city and state where your eye doctor is located, and the tool gives you a list of the eye care practitioners that we have on file. You then select your particular eye care practitioner from the list. We will confirm your prescription on your behalf and ship your order.

Fast Submit: If you have your eye doctor’s name, phone number and fax number and can’t locate your doctor using the Fast Find tool, you can enter eye doctor’s information in the Fast Submit area, and we will confirm your prescription on your behalf and ship your order.

30 Day Return Policy

SaveOnLens wants you to shop with confidence. To ensure you are 100% satisfied, all unopened products are backed by our no hassle 30 day return or exchange policy. Items may be returned within 30 days of purchase provided they are unopened, undamaged, unmarked and in original condition. Such returns will receive credit in full, excluding any shipping and handling charges. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer. A minimum $10.00/product(box) restocking fee will apply to most returns.

Please note Made to Order Lenses, Special Effects lenses and Single Lenses are non-refundable and non-exchangeable.

Defective Products

If you believe that a lens or lenses are defective, please do not throw away any of the lenses. They may have to be returned to the manufacturer for analysis. Opened lenses can be returned only if you have a valid prescription for the lenses, with which you have been wearing without problems, and you feel that the lens is defective in some way. Please have a copy of your prescription together with the questioned lens and original packaging return to us. Misused or mishandled lens will not be replaced or returned.

We are unable to give refunds for defective lenses in opened boxes. However, a replacement lens will be issued at no cost and shipped free with the next order, provided that the lens manufacturer agrees the lens is defective. Please note that defective lenses may only be exchanged for the exact same lens and prescription.

Please ensure that you only order replacement contact lenses that are prescribed by your optometrist. For your protection, items should be returned via traceable mail.

Returns Procedure

Before returning items, please email return@saveonlens.com. Please include your name, order number, and the reason for the return in the email. Our customer support department will issue you a Return Merchandise Authorization (RMA) number and the return procedure. This RMA number should be written prominently in the address portion of your return package. Also copy of your invoice must be included with the Return Merchandise Form.

Note: Please package your return carefully to ensure your lenses are not damaged in shipment - we cannot issue credit for items damaged during transit to our office. For your protection, items should be returned using traceable mail. We are unable to issue credit for packages lost during transit to our office.

Cancellations

SaveOnLens is dedicated to providing exceptional customer service to all our customers. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. As a majority of in-stock items ship within 24 business hours, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped. If an order can be cancelled, there will be a minimum $10.00/box cancellation fee.

What if my order has already been shipped?

Unfortunately, we are unable to cancel your order once it has been processed/shipped out. However, items may still be returned within 30 days according to the terms of our Return Policy. Please note that customers are responsible for all charges associated with the shipping and return-shipping of goods back to SaveOnLens. We process all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.

• If SaveOnLens is not satisfied with a customer's health condition of any kind, or considers that the replacement contact lenses requested are not clinically suitable according to customer's specification, the company reserves the right not to supply. 
• Any questions will be responded within 4 business days. 
• Customers under legal age must have parental permission before sending any personal information over the Internet, such as: name, address, phone number, e-mail address, or credit card information to us or to anyone else. Never buy anything through the Internet without permission from parents. 
• Please see our service Terms and Conditions for more information. 

Get Invoice

When you Login our Member Services Desk, the Get Invoice button gives you direct access to your purchase history. Simply click the order No. to print Invoice online.

Track order with Postal Services
Online	Call Toll Free
United States Postal Services	1-800-222-1811
Canada Post	1-888-550-6333